About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to ensure an exceptional customer experience, build trust, and foster long-lasting relationships. You will be the first point of contact for customers, handling inquiries, providing product/service information, and resolving issues promptly and efficiently.
• Handle customer inquiries and complaints, ensuring a timely and satisfactory resolution. • Provide accurate and up-to-date information about our products and services. • Build and maintain strong relationships with customers, understanding their needs and preferences. • Collaborate with cross-functional teams to improve customer satisfaction and enhance the overall customer journey. • Monitor and analyze customer feedback to identify areas of improvement and implement necessary changes. • Ensure compliance with company policies and procedures, maintaining a high level of professionalism. • Stay updated with industry trends and competitor activities to offer competitive solutions. • Conduct regular customer outreach and engagement activities to promote our brand and services. • Assist in developing and implementing customer retention strategies. • Maintain accurate records of customer interactions and provide regular reports to the management.
• A minimum of a high school diploma or equivalent qualification. • 1-2 years of experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customer segments. • Strong problem-solving and analytical skills, with the ability to think critically and offer creative solutions. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • Ability to work independently and manage multiple tasks simultaneously. • A customer-centric approach and a passion for delivering exceptional customer service. • Excellent interpersonal skills and a positive, friendly attitude. • Willingness to learn and adapt to new technologies and industry trends. • Fluency in English is mandatory, and proficiency in additional languages is a plus.