About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a crucial role in our collections team, focusing on effective debt recovery while maintaining a high level of customer satisfaction. Your primary responsibility will be to manage and resolve customer accounts in arrears, ensuring a positive and professional experience throughout the collections process.
• Manage and resolve a portfolio of customer accounts in arrears, ensuring timely and accurate debt recovery. • Maintain regular communication with customers via phone, email, and chat, providing updates and negotiating payment plans. • Collaborate with internal teams to gather relevant customer information and develop effective recovery strategies. • Ensure compliance with legal and regulatory requirements, maintaining a high standard of ethical collections practices. • Document and maintain accurate records of all customer interactions and payment arrangements. • Analyze customer accounts to identify trends and patterns, and develop strategies to improve recovery rates. • Provide regular reports and updates to management, highlighting key performance indicators and areas for improvement. • Stay updated with industry best practices and regulations, implementing new strategies to enhance collections efficiency. • Build and maintain strong relationships with customers, demonstrating empathy and understanding throughout the collections process. • Work collaboratively with other departments to ensure a seamless customer experience, especially during the collections process.
• Bachelor's degree in Business, Finance, or a related field is preferred. • Minimum 3 years of experience in a collections or customer care role, with a proven track record of successful debt recovery. • Excellent communication and interpersonal skills, with the ability to build rapport and negotiate effectively. • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. • Proficiency in using collections software and Microsoft Office applications. • Ability to work independently and as part of a team, demonstrating a collaborative and supportive attitude. • Analytical mindset with the ability to interpret data and make informed decisions. • Excellent problem-solving skills, with the ability to adapt strategies based on customer needs and circumstances. • Strong attention to detail, ensuring accuracy in all customer interactions and documentation. • A customer-centric approach, with a focus on delivering exceptional service and maintaining positive customer relationships.