About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
The Operations Executive will play a vital role in managing and optimizing back-office operations, working closely with the CCE team to enhance customer satisfaction. This position requires a proactive and organized individual with excellent communication skills and a customer-centric approach.
• Oversee daily back-office operations and ensure efficient workflow. • Collaborate with the CCE team to address customer inquiries and concerns. • Implement and monitor performance metrics to identify areas for improvement. • Develop and maintain strong relationships with internal teams and clients. • Handle escalations and complex customer issues, providing timely resolutions. • Train and mentor junior staff, fostering a culture of excellence. • Stay updated with industry trends and best practices in customer service. • Ensure compliance with company policies and procedures. • Prepare and present regular operational reports to management. • Identify opportunities for process improvement and implement innovative solutions.
• Bachelor's degree in Business Administration, Operations Management, or a related field. • Minimum 3 years of experience in a similar operations role, preferably in the BFSI industry. • Excellent communication and interpersonal skills, with a customer-centric mindset. • Strong problem-solving and analytical abilities, with a focus on process optimization. • Proficiency in MS Office and relevant software tools for operations management. • Ability to work independently and manage multiple tasks simultaneously. • Excellent organizational skills and attention to detail. • Proven track record of successful project management and implementation. • Willingness to adapt to changing business needs and priorities. • Strong leadership qualities and the ability to motivate and inspire a team.