About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise.
• Greet and engage customers with a friendly and professional attitude. • Listen actively to customer inquiries and concerns, providing accurate and timely responses. • Offer comprehensive product/service information, ensuring customers are well-informed. • Identify and address customer needs, offering tailored solutions. • Resolve customer issues efficiently, ensuring a positive outcome. • Maintain a high level of customer satisfaction through effective relationship management. • Collaborate with internal teams to ensure a seamless customer experience. • Provide regular feedback to the team, identifying areas for improvement. • Stay updated with industry trends and company offerings to offer relevant solutions. • Ensure compliance with company policies and procedures.
• A high school diploma or equivalent qualification is required. • 1-2 years of experience in a customer-facing role, preferably in a BFSI environment. • Excellent communication skills, both verbal and written. • Strong interpersonal skills and the ability to build rapport. • Active listening skills and a customer-centric approach. • Problem-solving abilities and a proactive mindset. • Basic knowledge of BFSI products and services is preferred. • Proficiency in MS Office and customer relationship management tools. • Ability to work independently and as part of a team. • A positive and enthusiastic attitude towards customer service.