About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product and service information, and resolving any issues that may arise.
• Greet and engage customers in a friendly and professional manner. • Listen to and understand customer inquiries, concerns, and feedback. • Provide accurate and timely information about our products and services. • Offer solutions and resolve customer issues effectively. • Maintain a positive and helpful attitude throughout customer interactions. • Build long-term relationships with customers and foster loyalty. • Collaborate with the team to improve customer satisfaction and retention. • Stay updated with product knowledge and industry trends. • Handle customer complaints and provide appropriate resolutions. • Ensure a smooth and efficient customer experience.
• Excellent communication and interpersonal skills. • Strong customer service orientation and a positive attitude. • Ability to build rapport and establish trust with customers. • Proficiency in handling customer inquiries and providing solutions. • Good problem-solving and conflict resolution skills. • Attention to detail and a customer-centric approach. • Basic knowledge of BFSI industry is preferred. • Ability to work in a fast-paced environment and manage multiple tasks. • Proficiency in MS Office and customer relationship management tools. • A minimum of 1-2 years of experience in a customer-facing role.