About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary focus will be on delivering exceptional customer service, building trust, and fostering long-term relationships with our clients. You will be the first point of contact for customers, handling inquiries, providing information, and resolving issues promptly and efficiently.
• Handle customer inquiries and provide timely responses via phone, email, and live chat. • Resolve customer issues and complaints, ensuring a high level of satisfaction. • Maintain accurate records of customer interactions and feedback. • Build and maintain strong relationships with key clients and stakeholders. • Stay updated with product knowledge and company policies to provide accurate information. • Collaborate with cross-functional teams to ensure a seamless customer experience. • Identify and escalate potential customer risks or concerns to the appropriate teams. • Conduct regular customer satisfaction surveys and analyze feedback. • Assist in developing and implementing customer engagement strategies. • Ensure compliance with data privacy and security regulations.
• A high school diploma or equivalent is required; a bachelor's degree in a related field is preferred. • 1-2 years of experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication and interpersonal skills, with a customer-centric approach. • Strong problem-solving abilities and a proactive attitude. • Ability to work independently and manage multiple tasks effectively. • Proficiency in using CRM systems and customer support tools. • Basic knowledge of data privacy and security practices. • Willingness to learn and adapt to new technologies and processes. • Strong organizational skills and attention to detail. • A positive and professional demeanor, with a passion for customer service.