About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an Operations Executive, you will be responsible for overseeing the daily operations of our back-office team, ensuring smooth and efficient processes. Your role is vital in maintaining high standards of customer service and support. You will collaborate closely with the Customer Care Executive (CCE) team, providing them with the necessary tools and resources to excel in their roles.
• Manage and oversee the daily operations of the back-office team, ensuring optimal performance and efficiency. • Develop and implement strategies to enhance operational processes, focusing on continuous improvement. • Collaborate with the CCE team to understand their needs and provide support, ensuring a harmonious work environment. • Monitor and analyze customer feedback and trends to identify areas for improvement and implement effective solutions. • Ensure compliance with company policies and procedures, maintaining a high level of professionalism and integrity. • Train and mentor new team members, fostering a culture of knowledge-sharing and skill development. • Maintain accurate records and documentation, ensuring data integrity and confidentiality. • Build and maintain strong relationships with internal stakeholders, fostering a collaborative work culture. • Stay updated with industry trends and best practices, suggesting innovative ideas to enhance operations. • Provide regular performance reports and insights to the management team, contributing to strategic decision-making.
• A bachelor's degree in business administration, operations management, or a related field is preferred. • Minimum 3 years of experience in a similar operations executive role, preferably in the BFSI industry. • Excellent organizational and time management skills, with the ability to prioritize tasks effectively. • Strong leadership and interpersonal skills, with a proven track record of building and motivating teams. • Proficiency in using MS Office suite and other relevant software for efficient operations management. • Analytical mindset with the ability to interpret data and make data-driven decisions. • Excellent communication skills, both written and verbal, with the ability to convey complex information clearly. • Ability to work independently and manage multiple projects simultaneously, meeting tight deadlines. • A customer-centric approach, with a focus on delivering exceptional service and support. • Willingness to learn and adapt to new technologies and industry trends.