About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
The Operations Executive will play a vital role in managing and optimizing back-office operations, working closely with the CCE team to enhance customer satisfaction. This position requires excellent organizational skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.
• Oversee daily back-office operations and ensure efficient workflow. • Collaborate with the CCE team to address customer inquiries and concerns. • Implement and maintain effective operational processes and procedures. • Monitor and analyze performance metrics to identify areas for improvement. • Train and mentor back-office staff to ensure high-quality service delivery. • Handle escalations and complex customer issues, providing timely resolutions. • Maintain accurate records and documentation for audit purposes. • Stay updated with industry trends and best practices in customer service. • Build and maintain positive relationships with internal stakeholders.
• Bachelor's degree in Business Administration, Operations Management, or a related field. • Minimum 2 years of experience in a similar operations role, preferably in the BFSI industry. • Strong leadership and team management skills. • Excellent communication and interpersonal abilities. • Proficiency in using MS Office and relevant operations software. • Analytical mindset with problem-solving skills. • Ability to work independently and manage multiple tasks. • Customer-centric approach with a focus on delivering exceptional service. • Willingness to adapt to changing business needs and priorities. • A proactive and solution-oriented mindset is essential.