About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Tele Caller, you will play a crucial role in our Collections department, focusing on customer engagement and payment reminders. Your primary goal will be to maintain positive relationships with customers while ensuring timely payments and reducing overdue accounts. You will be the voice of our company, representing us with professionalism and a customer-centric approach.
• Make outbound calls to customers to collect payments and follow up on overdue accounts. • Inform customers about their upcoming dues and provide payment reminders. • Update the collection tracker with accurate and timely information. • Maintain a positive and professional attitude during all customer interactions. • Handle customer inquiries and provide excellent customer service. • Collaborate with the Collections team to develop effective strategies for debt recovery. • Ensure compliance with company policies and procedures regarding collections. • Maintain a high level of data privacy and security when handling customer information. • Stay updated on industry trends and best practices in collections and customer service.
• High school diploma or equivalent; college degree preferred. • 1-2 years of experience in a customer service or collections role. • Excellent communication and interpersonal skills. • Ability to work independently and manage a high volume of calls. • Strong organizational skills and attention to detail. • Proficiency in using CRM systems and Microsoft Office. • Knowledge of debt collection laws and regulations is an asset. • Ability to work in a fast-paced, dynamic environment. • Excellent time management and prioritization skills. • A positive and customer-centric attitude.