About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the company and its brand. Your primary role is to ensure an exceptional customer experience, build trust, and foster long-term relationships. You will be the first point of contact for customers, handling inquiries, providing product/service information, and resolving issues promptly and efficiently.
• Handle customer inquiries and complaints, ensuring a timely and satisfactory resolution. • Provide accurate and up-to-date information about company products and services. • Build and maintain strong relationships with customers, understanding their needs and preferences. • Collaborate with internal teams to enhance customer satisfaction and improve overall service quality. • Stay updated with industry trends and competitor activities to offer competitive solutions. • Conduct regular customer feedback sessions and analyze data to identify areas of improvement. • Ensure compliance with company policies and procedures, maintaining a professional image. • Maintain accurate records of customer interactions and provide regular reports to management. • Assist in developing and implementing customer engagement strategies and campaigns.
• A bachelor's degree in Business Administration, Marketing, or a related field is preferred. • Minimum 2 years of experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong problem-solving and analytical skills, with a customer-centric approach. • Proficiency in using CRM systems and other customer service tools. • Ability to work independently and manage multiple tasks simultaneously. • A proactive and positive attitude, with a focus on continuous improvement. • Excellent organizational skills and attention to detail. • Willingness to learn and stay updated with industry developments. • Fluency in English is mandatory, with proficiency in other languages being an advantage.