About this role
Job summary
We are looking for an enthusiastic receptionist to join our friendly and welcoming team, uniquely based in Uckfield Community Hospital.
The working hours will be 5 hour shifts, 5 days a week, on a rota basis that is planned one month in advance. The shifts vary from a 7.45am to a 3pm start.
Main duties of the job
You will be the first point of contact, both face-to-face and over the telephone and must have a professional, empathetic and personable manner.
The role will involve a variety of administrative duties to support the clinical team and smooth running of the practice.
About us
We are a three-partner practice, based in semi-rural Uckfield, and currently have a practice population of 8000 patients.
We have a CQC rating of "good" and our recent GP patient survey overall experience was rated at 87%, against a national average of 67%
All staff are well supported by a strong management team, who value the importance of work/life balance.
Job description Job responsibilities
Below details some of the main responsibilities and duties -
- answer general queries and guide patients with practice procedures
- arrange appointments
- signpost patients to the most appropriate service
- support patients with registering at our surgery
- answering the telephone and greeting patients at the reception desk, always maintaining the highest level of professionalism
Person Specification
Qualifications Essential
Excellent communication skills Ability to work under pressure Adherence to the strict confidentiality policy Available to work 25 hours per week, 5 hours per day, working a variety of shifts between 7.30am and 8pm. These are agreed at least one month in advance.
Desirable
Previous experience in a GP environment would be desirable, but not essential for the right candidate as full training will be provided. Experience of working with patients/the public
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bird In Eye Surgery
Address Uckfield Community Hospital
Framfield Road
Uckfield
East Sussex
TN22 5AW
United Kingdom
Employer's website https://www.birdineyesurgery.nhs.uk/ (Opens in a new tab)