About this role
Job summary
The Acute Oncology Management Service is looking for a compassionate, hardworking and committed registered nurse with a wealth of experience in oncology, haematology or emergency care.The hotline service provides patients within the catchment criteria with 24-hour access to advice and support. The role of the acute oncology nurse advisor is to clinically assess those who are acutely unwell following systemic anti-cancer treatments and arrange emergency review as necessary as well as providing advice, support and reassurance to patients and loved ones throughout their cancer journey.Experience in oncology or emergency care is required however triage experience is not, we are here to help you develop in the role. Palliative care and management experience is desirable.
Main duties of the job
To provide telephone triage assessments for calls to the acute oncology management service 24-hour hotline.
The post holder will use specialist clinical knowledge to give advice to patients/carers for patients who are experiencing problems following systemic anti-cancer treatments. They will be required to liaise with all services involved in the patient's cancer journey, within the Christie, other local hospitals in the region and in the community. In conjunction with the patient flow team and acute assessment unit they will prioritise and risk assess patients who require emergency admission utilising the UKONS triage tool and in accordance with the Trust Patient Flow Operational Policy.
About us
The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services.
We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
Job description Job responsibilities
CLINICAL RESPONSIBILITIES1.1 Provide 24/7 telephone helpline service to enable patients to access expertadvice and management with the side effects of their treatments.1.2 Communicate with patients and/or their carers regarding their caremanagement dealing with highly sensitive information requiring sympathyand reassurance and where there are often barriers to understanding.1.3 Assess patient provided information and provide appropriate and safeadvice on a range of clinical issues.1.4 Make clinical judgements from caller information, evaluating alternativecourses of action.1.5 Organise workload to ensure all calls are answered in a timely manner.1.6 Ensure that all computerised records are accurate and kept up to date.1.7 Liaise with the multi-disciplinary team with respect to the management ofthe critically ill patient.1.8 Ensure effective communication between patients, their families and the healthcare team in order to maintain continuity of care and that appropriate and consistent information is conveyed to patients and their families.1.9 Ensure effective and timely communications with the Acute Oncology. Management teams at local hospitals is maintained.1.10 Maintain links with specialist nurses and with GPs and nursing teams in thecommunity to ensure continuity of care.MANAGEMENT AND ADMINISTRATION2.1 To deputise for and support the Acute Oncology Team Leader in managingthe service.2.2 Provide management support for junior members of the team.2.3 Assess, plan and implement clinical care and maintain associated patientrecords.2.4 Be aware of Health and Safety issues and ensure relevant risk assessmentsare undertaken.2.5 Report and record all accidents and complaints according to the agreedpolicy, investigating speedily and compassionately.2.6 Ensure all trust policies and procedures are adhered to and new onesimplemented as necessary.2.7 Regularly liaise and report to Department Manager/Senior Nursing team onunit affairs and staff development.2.8 Ensure each designated staff member participates in a personal developmentplan and act to maximise the potential of others.2.9 Assist in nursing recruitment process when required.2.10 Take a progressive approach to the management of short and long term sickness/absence in collaboration with the Department manager/SeniorNursing team.2.11 Assist in reviewing the service and implement change to the service tosupport ongoing improvements in the acute oncology management servicereflecting local and national initiative.2.12 Participate and lead, where appropriate, team meetings and coordinateshifts, gathering appropriate concise information.2.13 Work as a professional role model, providing leadership at all timesand work as the patient advocate when necessary, which reflects the Trustsvalues and behaviors.OPERATIONAL3.1 To liaise appropriately with colleagues regarding bed status and escalateaccordingly regarding patient wait times for admission.3.2 Escalate patient call wait times accordingly.3.3 To co-ordinate and where necessary take responsibility for the running of theshift.3.4 Work with and where necessary cross cover the Patient flow team.TRAINING & EDUCATION4.1 Complete appropriate clinical skills and mandatory training as directed bymanagement.4.2 Participate and undertake research and audit which will influence practice.4.3 To be up to date in all IV training programs including annual updates andcompetent in all areas of clinical practice including medicines management,moving and handling, assessment of critically ill patient and basic life support.4.4 Attend all mandatory study days.4.5 Maintain awareness and competency within the role against national and regionalinitiatives and subsequently implement these initiatives into practice.4.6 Act as a link nurse as directed by management and support the team through thisrole.
PROFESSIONAL5.1 Act as a resource giving advice and support to the multi-disciplinary team.5.2 Liaise closely with the medical team and other members of the MDT in respect ofpatient care promoting the highest standard of care.5.3 To develop and maintain a professional interest in all aspects of nursing andassociated research.5.4 To highlight areas of improvement/development within the department andundertake relevant projects.5.5 Foster and demonstrate creativity, energy and inspiration into ward teams towardefficient patient flows and pathways.5.6 Maintain awareness of current developments in relation to evidence basedpractice.5.7 Provide representation for committees and groups directly involved in patientcare and service development.5.8 Complete clinical incident reports in accordance with trust risk managementpolicy.5.9 Support development of current role by meeting with peers giving and receivingreflective feedback.5.10 Maintain awareness and comply with all trust policies and procedures.PERSONAL6.1 Demonstrate a pleasant and approachable manner and help create and promotea good working relationship.6.2 Show professional and courteous manner whilst practicing excellentcommunication skills at all levels.6.3 To show respect for members of the team and endorse the Wards philosophy ofgiving mutual support.6.4 Being aware of ones own limitations, maintain confidentiality and adherence toNMC Professional Code of Conduct.6.5 Cooperate in own performance review by indicating learning goals and supportneeds.6.6 Actively seek mentorship / supervision to enable reflection and developmentwithin the role.
Person Specification
Qualifications Essential
RGN Level 1 Degree or Diploma in Nursing Studies Post Registration Certificate in Oncology/Haematology or equivalent experience
Desirable
Palliative Care Training Management Training Advanced Communication Skills Training UKONS acute oncology passport UKONS SACT passport Non-medical prescribing
Experience Essential
Previous experience in oncology/haematology or emergency care experience
Desirable
Palliative Care Experience Managerial Experience Patient Flow Experience Triage Experience Performance Management Experience Experience using UKONS triage tool Surgical Experience Interventional Radiology Experience
Skills Essential
Excellent communication skills Excellent assessment skills Computer Literacy Ability to deliver a high quality of care Good medicines management skills Ability to prioritise and manage heavy workloads and complete tasks effectively
Desirable
Leadership skills IV skills SACT administration Advanced life support
Knowledge Essential
Evidence of sound clinical knowledge Evidence of continued development Understanding of need for evidence based practice Committed to own personal development and that of colleagues
Desirable
SACT knowledge Understanding of UKONs triage tool Surgical oncology knowledge
Values Essential
Ability to demonstrate the organisational values and behaviours.
Personal Attributes Essential
Ability to work well in a team and independently using own initiative. Ability to organise and prioritise own workload. Remain calm under pressure. High motivated and committed.
Desirable
Good organisation skills. Flexible.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name The Christie NHS FT
Address Hotline - E00034
Manchester
M20 4BX
United Kingdom
Employer's website https://www.christie.nhs.uk/ (Opens in a new tab)