About this role
Job summary
To provide administrative support to the booking and administration processes undertaken within the Outpatient Appointment Centre.
***Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***
Main duties of the job
The post holder will:
Provide and deliver a high standard of administrative service to the Outpatient Appointment Centre and the wider hospital using a varied range of administrative work procedures.
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY.
If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you into contact with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description Job responsibilities
To process and action all referrals in a timely manner, ensuring each patient is added to the appropriate waiting list and the referral is filed accurately. To manage inbound and outbound telephone calls to/from patients in an efficient and patient focussed manner ensuring a good level of customer service at all times. To ensure that all appointments are booked and cancelled in accordance with the Access Policy for Planned Care Services and departmental booking guides and processes for clinics. To use the different functions on the ERS system daily ensuring that referral letters are printed were needed and the appointments are booked or amended as appropriate. The post holder will be trained on the job through a combination of instruction and practice and by attending Access Policy for Planned Care Services, Information Governance and IPM training as well as being allocated a training supporter and Team Leader to support them through each task and each stage of the NVQ.
For further details please see attached job description.
Person Specification
Aptitude & Abilities Essential
Excellent communication and interpersonal skills Good communication skills written and verbal Good time management and organisational skills
Requirements Essential
Ability to work to the Trust values
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals Plymouth NHS Trust
Address Derriford
Derriford Hospital
PLYMOUTH
PL6 8DH
United Kingdom
Employer's website https://www.plymouthhospitals.nhs.uk/ (Opens in a new tab)