About this role
Job summary
This post forms part of a service currently subject to a service improvement and redesign programme. Service delivery models, roles and structures will be reviewed as part of the improvement process, which may result in changes and a consultation process in line with the Trust's Organisational Change Policy. The Trust is committed to supporting staff throughout this process and ensuring fair and transparent decision-making.
We are inviting applications from individuals with excellent organisation skills and the ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communicate with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages, be able to live type or willing to train and possess a good telephone manner.
Main duties of the job
The post holder will be organised, professional, committed and will assist in providing a high standard, quality administrative service.
The post holder will have knowledge of administrative procedures applicable to this role. The post holder will need to be a team player with strong communication skills.
About us
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Explore our full wellbeing offer here: Keeping our workforce well
Job description Job responsibilities
Please see the attached job description and person specification for more information about this role.
Person Specification
Education/ Qualifications Essential
NVQ Level 3 in Customer Care or Business Administration - or equivalent experience Demonstrable commitment to continuous personal development.
Knowledge Essential
Awareness of issues in the Mental Health Network. Knowledge of a range of administrative procedures and practice.
Experience Essential
Previous experience as a Secretary/Administrator including diary management Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment.
Skills and Abilities Essential
Takes a pro-active approach to tasks. Ability to communicate effectively at all levels using e-mail, telephone or face to face. Able to demonstrate skills in organising and prioritising of diaries and schedules. Ability to deal with confidential and sensitive issues with tact. Attention to detail and able to see tasks through to completion.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lancashire & South Cumbria NHS Foundation Trust
Address Pennine Network Admin
Pendleview
Blackburn
BB2 3HH
United Kingdom
Employer's website https://www.lscft.nhs.uk/ (Opens in a new tab)