About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
We are looking for a dedicated and enthusiastic professional to join our Talent Acquisition team in Bangalore. In this role, you will be responsible for delivering exceptional customer service and building strong relationships with our clients. Your primary focus will be to handle customer inquiries, provide timely and accurate solutions, and ensure a seamless experience throughout their journey with us.
• Greet and assist walk-in customers with a friendly and professional attitude. • Listen to customer inquiries and concerns, and provide accurate and timely responses. • Offer personalized solutions and recommendations based on customer needs. • Maintain a high level of product and service knowledge to effectively assist customers. • Handle customer complaints and escalations with empathy and a problem-solving mindset. • Document and track customer interactions, ensuring accurate record-keeping. • Collaborate with internal teams to resolve complex customer issues. • Ensure a smooth and efficient customer experience, aiming for high satisfaction rates. • Stay updated with company policies, procedures, and product updates. • Actively contribute to a positive and engaging customer service culture.
• A high school diploma or equivalent qualification is required. • Prior experience in customer service or a related field is preferred. • Excellent communication skills, both verbal and written, in English. • Strong interpersonal skills and a customer-centric approach. • Ability to work independently and manage multiple tasks simultaneously. • Proficiency in using computers and customer relationship management (CRM) systems. • A positive and enthusiastic attitude, with a passion for customer satisfaction. • Willingness to learn and adapt to new processes and technologies. • Flexibility to work in a fast-paced and dynamic environment. • A commitment to delivering exceptional customer service and a desire to grow within the role.