About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary goal is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact for customers, handling inquiries, providing information, and resolving any issues that may arise.
• Greet and engage with customers, ensuring a warm and welcoming experience. • Handle customer inquiries and provide accurate information about our products and services. • Resolve customer issues and complaints in a timely and efficient manner. • Build and maintain a database of customer interactions and feedback. • Identify and address customer pain points, offering suitable solutions. • Collaborate with other departments to ensure a seamless customer journey. • Stay updated with the latest company offerings and industry trends. • Provide regular feedback to the management team on customer trends and preferences. • Conduct market research and analyze customer data to improve our services. • Ensure compliance with company policies and procedures at all times.
• A high school diploma or equivalent qualification is required. • Previous experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication and interpersonal skills, with a customer-centric approach. • Ability to work independently and manage a high volume of customer interactions. • Strong problem-solving and conflict resolution skills. • Proficiency in using customer relationship management (CRM) software. • Basic knowledge of MS Office and other relevant software. • A proactive and positive attitude, with a focus on customer satisfaction. • Willingness to learn and adapt to new technologies and processes. • Fluency in English is mandatory; proficiency in other languages is an asset.