About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a crucial role in our customer care and collections team. Your primary responsibility will be to manage and resolve customer accounts and collections, ensuring a positive and efficient experience. You will be the primary point of contact for customers, handling inquiries, providing information, and resolving complaints related to collections and payments.
• Manage and oversee customer accounts and collections, ensuring timely and accurate processing. • Handle customer inquiries and provide prompt and accurate information via phone, email, and chat. • Resolve customer complaints and disputes, maintaining a high level of professionalism and empathy. • Collaborate with the finance team to ensure accurate and timely billing and payment processing. • Monitor and analyze customer accounts to identify potential risks and take proactive measures. • Maintain up-to-date knowledge of collections policies and procedures, ensuring compliance. • Build and maintain strong relationships with customers, fostering trust and satisfaction. • Provide regular reports and updates on collections performance to the management team. • Assist in developing and implementing strategies to improve collections efficiency and customer experience.
• A high school diploma or equivalent is required, with a preference for a bachelor's degree in business, finance, or a related field. • Minimum 2 years of experience in customer care, collections, or a related role. • Excellent communication and interpersonal skills, with the ability to build rapport and maintain professional relationships. • Strong problem-solving and analytical skills, with the ability to make sound decisions. • Proficiency in MS Office and experience with CRM and collections software is an asset. • Ability to work independently and manage multiple tasks and priorities effectively. • Excellent time management and organizational skills, with a focus on attention to detail. • A customer-centric approach and a passion for delivering exceptional service. • Willingness to learn and adapt to new processes and technologies. • Strong work ethic and a commitment to maintaining high standards of professionalism.