About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
The Tele Caller will play a vital role in our Back Office department, ensuring a positive customer experience. Your primary responsibility will be to handle customer inquiries and provide accurate information, fostering a professional and friendly environment.
• Answer incoming calls and provide prompt and courteous assistance to customers. • Address customer inquiries, concerns, and complaints, offering effective solutions. • Maintain a thorough understanding of our products and services to provide accurate information. • Document and record customer interactions, ensuring accurate and up-to-date records. • Collaborate with other teams to resolve complex customer issues and escalate when necessary. • Ensure customer data privacy and security, adhering to company policies and regulations. • Maintain a positive and professional attitude, representing the company's brand and values. • Actively listen to customer needs and provide personalized recommendations. • Follow up on customer interactions to ensure satisfaction and address any further needs.
• Excellent communication skills, both verbal and written, with a clear and friendly tone. • Strong active listening abilities to understand customer needs and provide tailored solutions. • A proactive and solution-oriented mindset, with the ability to think critically and problem-solve. • Proficiency in using computer systems and customer relationship management (CRM) software. • Ability to work independently and manage time effectively, meeting deadlines and targets. • A positive and enthusiastic attitude, with a passion for delivering exceptional customer service. • Basic knowledge of BFSI industry and its products is preferred but not mandatory. • Willingness to learn and adapt to new processes and systems as the company grows. • Excellent organizational skills to manage multiple tasks and prioritize effectively.