About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an OPS - EXE, you will be the primary point of contact for customers, handling their inquiries, concerns, and providing timely solutions. Your role is crucial in maintaining positive customer relationships and driving business growth. You will collaborate with various teams to ensure a seamless customer experience and contribute to the overall success of Digitide Solutions Limited.
• Act as the first point of contact for customers, providing excellent customer service via phone, email, and chat. • Handle customer inquiries, offering accurate and timely information. • Resolve customer complaints and issues, ensuring a positive and satisfactory outcome. • Maintain a high level of professionalism and empathy when interacting with customers. • Document and escalate complex customer issues to the appropriate teams for further action. • Collaborate with other departments to ensure a cohesive and efficient customer support system. • Provide regular feedback and suggestions to improve customer service processes. • Stay updated with product knowledge and company policies to offer accurate information. • Ensure data privacy and security when handling customer information. • Maintain a positive and friendly attitude, representing the company's brand and values.
• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a related field. • Minimum 2 years of experience in a customer-facing role, preferably in a back-office setting. • Excellent communication skills, both verbal and written, with the ability to adapt to different communication channels. • Strong problem-solving and analytical skills, with a customer-centric approach. • Ability to work independently and manage multiple tasks simultaneously. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • Basic knowledge of data privacy and security practices. • A positive and enthusiastic attitude, with a passion for customer satisfaction. • Willingness to learn and adapt to new technologies and processes. • Excellent time management and organizational skills.