About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a crucial role in our customer care and collections team. Your primary responsibility will be to manage and resolve customer accounts and collections, ensuring a positive customer experience. You will be the first point of contact for customers, providing excellent service and support throughout the collections process.
• Handle customer inquiries and complaints related to collections, ensuring timely and accurate responses. • Initiate and manage the collections process for overdue accounts, maintaining a professional and friendly approach. • Negotiate and agree on repayment plans with customers, demonstrating empathy and understanding. • Maintain accurate records of customer interactions and collections activities, ensuring data integrity. • Collaborate with other departments to resolve complex customer issues and escalate when necessary. • Monitor and analyze customer accounts to identify potential risks and take proactive measures. • Ensure compliance with legal and regulatory requirements in the collections process. • Provide regular updates to customers on their account status and progress. • Assist in developing and implementing strategies to improve collections efficiency and customer satisfaction. • Maintain a positive and professional attitude, representing the company's brand and values.
• Minimum of 2 years of experience in a customer care or collections role, preferably in a financial services environment. • Strong communication and interpersonal skills, with the ability to build rapport and maintain positive customer relationships. • Excellent problem-solving and analytical skills, with a customer-centric approach to resolving issues. • Proficiency in using CRM systems and Microsoft Office applications. • Ability to work independently and manage a high volume of customer interactions. • Knowledge of collections best practices and regulatory requirements is an advantage. • Excellent time management and organizational skills, with the ability to prioritize tasks. • A proactive and solution-oriented mindset, with a focus on continuous improvement. • Strong attention to detail and a commitment to maintaining high standards of customer service. • A positive and resilient attitude, able to handle challenging customer situations.