About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a vital role in our customer care and collections team. Your primary responsibility will be to act as a liaison between customers and our organization, ensuring a seamless and positive experience. You will handle a variety of customer interactions, providing timely and accurate information, and resolving issues to maintain high customer satisfaction.
• Respond to customer inquiries and complaints via phone, email, and chat, ensuring prompt and efficient resolution. • Maintain a high level of customer service and satisfaction by providing accurate and friendly assistance. • Collaborate with other departments to gather necessary information and resolve complex customer issues. • Document and track customer interactions, ensuring proper record-keeping and follow-up. • Identify and escalate potential collection issues, working closely with the collections team to ensure timely recovery. • Maintain a thorough understanding of our products and services to provide accurate information to customers. • Stay updated with industry trends and best practices in customer care and collections. • Actively contribute to team goals and objectives, ensuring a cohesive and productive work environment. • Provide feedback and suggestions to improve customer care processes and enhance overall customer experience.
• Minimum of 3 years of experience in a customer care or collections role, preferably in a financial services environment. • Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive customer relationships. • Strong problem-solving and analytical skills, with a customer-centric approach to issue resolution. • Proficiency in using customer relationship management (CRM) systems and Microsoft Office suite. • Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively. • A proactive and solution-oriented mindset, with a focus on continuous improvement. • Excellent time management and organizational skills, ensuring timely response to customer inquiries. • A positive and professional attitude, with the ability to maintain composure in high-pressure situations. • Willingness to learn and adapt to new processes and technologies. • A high school diploma or equivalent; a college degree in a related field is preferred.