About this role
Job summary
We at Stag Medical Centre & Rose Court Surgery are looking for an enthusiastic individual to join our reception team. We are looking for someone to work 20 hours per week across both our Rotherham based sites to serve the patients of our busy 12,000 patient practice.
The position is paid at NHS Agenda for Change Band 2 - £25,272 per annum pro rata.
Main duties of the job
The successful candidate will need to have excellent communication skills, and be able to demonstrate sensitivity, respect, tact and diplomacy in a confidential working environment.
Previous experience working within a reception or administrative job role is preferable but not essential for our successful candidate.
The current surgery hours are between 7.45am and 6:45pm Monday to Friday. The successful candidate will need to work their contracted hours flexibly across these times. The successful candidate will be given usual working days and times but can be requested to amend these depending on the needs of department with four weeks notice. Additional hours will be needed occasionally with prior agreement to cover holidays and sickness.
Further details relating to rota patterns will be provided at interview.
About us
Stag Medical Centre & Rose Court Surgery host a large team of both clinical and non-clinical staff.
The practice aims to mirror agenda for change terms and conditions. We also offer the NHS pension scheme.
Job description Job responsibilities
General Reception Duties: Answering the telephone, care navigating patients to the appropriate service, making, amending and cancelling clinical appointments using the practice computerised appointment system. Using the digital request system from patients to direct and respond to requests as per training provided. General office duties to include filing, photocopying and dealing with general enquiries. To record accurate messages, requests for home visits and prescriptions etc for and from all clinicians, ensuring appropriate and timely dissemination and ensure appropriate documentation of actions taken
Accurate data entry and updating patient details (address, phone numbers etc) when informed of changes. Responsibility for the day to day handling and recording of petty cash received from patients. To be responsible for the unlocking of all areas at the beginning of the day and locking up at the end of each day following the practice security procedures. Other Relevant Duties:
To plan and organise own day to day work and to resolve straightforward job related tasks and minor problems. Attendance at meetings as required
To ensure appropriate handover arrangements with colleagues at the end of each shift. To be able to work as a flexible member of the reception team in providing cover for holidays and sickness
To take part in annual appraisal and Personal Development Review (PDR)
To ensure regular involvement in ongoing training and personal development relative to the role and mandatory In House Training events
To undertake any other duties as may be determined from time to time which are commensurate with the role and grade. Issue repeat prescriptions when required (training will be given)
Other Information:
To ensure that all duties are performed accurately and efficiently, with particular attention to detail
To be able to multi-task and maintain a professional/sensitive approach in a busy office environment
To ensure effective lines of communication at all times, both verbally and written
To regularly access the practice email system and use as an effective and preferred means of communication as appropriate
To comply with the practice security guidelines / health and safety / fire regulations including roll call register. All duties are to be undertaken with a firm commitment to patient confidentiality, the General Data Protection Regulations and in accordance with the relevant policies and protocols of the practice
This job description is not intended to contain a complete list of duties but has within it the main duties attached to the post. If appropriate, the job description may be amended at a future date in consultation with the Post Holder, to take into account any changing work patterns that are likely to be of a permanent nature.
Person Specification
Qualifications Essential
Education to Secondary School Level
Experience Essential
Working within a busy environment
Desirable
Previous reception and/or administrative experience Experience of using SystmOne Surgery Software Experience of working with the general public Experience of working within NHS
Skills & Knowledge Essential
Computer literacy and keyboard skills including data input Good communication skills, both written and verbal Prioritisation and Organisational skills Able to work as part of a team and on own initiative Can work to deadlines Good at multi-tasking skills
Other Essential
Maintains a flexible approach to work and the ability to adapt to a changing environment Demonstrate motivation and enthusiasm Reliability
Desirable
Will demonstrate commitment
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Stag Medical Centre & Rose Court Surgery
Address 162 Wickersley Road
Rotherham
South Yorkshire
S60 4JW
United Kingdom
Employer's website https://www.stagmedicalcentre.co.uk/Home (Opens in a new tab)