About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
The Tele Caller will play a vital role in our Back Office department, ensuring a positive customer experience. Your primary responsibility will be to handle customer inquiries and provide accurate information, building strong relationships and ensuring customer satisfaction. This role is perfect for an individual with excellent communication skills and a passion for customer service.
• Handle inbound and outbound calls, providing timely and accurate information to customers. • Resolve customer inquiries and complaints, ensuring a high level of satisfaction. • Maintain a positive and professional attitude at all times, representing the company's brand. • Build and maintain strong relationships with customers, fostering a positive image. • Stay updated with product and service knowledge, offering relevant and helpful information. • Document and record customer interactions, ensuring accurate data management. • Collaborate with the team to identify and address customer pain points. • Provide feedback and suggestions to improve customer service processes. • Ensure compliance with company policies and procedures during interactions.
• Excellent communication skills, both verbal and written, with a clear and friendly tone. • Strong customer service orientation, with a focus on building positive relationships. • Ability to work independently and manage a high volume of calls efficiently. • Proficiency in using computer systems and basic software for data entry. • Prior experience in a customer service role, preferably in a call center environment. • Knowledge of basic customer service principles and practices. • Ability to work in a fast-paced, dynamic environment with changing priorities. • Excellent problem-solving skills and a proactive approach to customer issues. • Flexibility to work in shifts, including weekends, as per business needs.