About this role
The Senior Team Leader Collections will play a vital role in driving the success of our Collections department. You will be responsible for leading and motivating a team of collectors, implementing strategies to maximize recovery rates, and ensuring compliance with regulations. This role requires excellent leadership and communication skills, as well as a deep understanding of collections best practices.
• Lead and manage a team of collectors, providing guidance and support to ensure high performance and motivation. • Develop and implement effective collection strategies, utilizing data-driven insights to optimize recovery processes. • Monitor and analyze team performance, identifying areas for improvement and implementing necessary changes. • Ensure compliance with legal and regulatory requirements, maintaining a high standard of ethical practices. • Collaborate with other departments, such as Customer Care, to resolve complex customer issues and improve overall customer satisfaction. • Conduct regular performance evaluations and provide constructive feedback to team members. • Stay updated on industry trends and best practices, implementing innovative approaches to enhance collection efficiency. • Build and maintain strong relationships with key stakeholders, including clients and internal teams. • Oversee the training and development of new collectors, ensuring they are equipped with the necessary skills and knowledge.
• A minimum of 5 years of experience in a collections leadership role, with a proven track record of success. • Strong knowledge of collections industry regulations and best practices. • Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team. • Proficiency in using collections software and tools, including CRM systems. • Exceptional communication and interpersonal skills, with the ability to build rapport and resolve conflicts. • Analytical mindset with the ability to interpret data and make informed decisions. • Strong problem-solving and critical thinking abilities. • Flexibility to adapt to changing priorities and work in a fast-paced environment. • A degree in Business Administration, Finance, or a related field is preferred. • Previous experience in a customer-facing role, such as Customer Care, is an asset.