About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and nurture long-lasting relationships with our clients, ensuring their satisfaction and loyalty. You will be the first point of contact for customers, handling inquiries, providing product and service information, and resolving any issues that may arise. Your goal is to create a positive and memorable customer experience, fostering trust and confidence in our company.
• Handle customer inquiries and provide timely responses via phone, email, and live chat. • Resolve customer issues and complaints, ensuring a high level of satisfaction. • Maintain accurate records of customer interactions and feedback. • Stay updated on company products, services, and policies to provide accurate information to customers. • Build and maintain strong relationships with key clients, understanding their needs and preferences. • Collaborate with other departments to ensure a seamless customer experience. • Identify and escalate potential customer service risks or issues to the appropriate teams. • Conduct regular customer satisfaction surveys and analyze feedback for continuous improvement. • Assist in developing and implementing customer engagement strategies. • Ensure compliance with company policies and procedures in all customer interactions.
• A high school diploma or equivalent is required; a college degree in a related field is preferred. • Minimum 2 years of experience in a customer-facing role, preferably in a BFSI environment. • Excellent communication and interpersonal skills, with the ability to build rapport quickly. • Strong problem-solving and conflict resolution abilities. • Proficiency in MS Office and customer relationship management software. • Ability to work independently and manage multiple tasks simultaneously. • Excellent time management and organizational skills. • A customer-centric mindset with a passion for delivering exceptional service. • Willingness to continuously learn and adapt to new technologies and processes. • Flexibility to work in shifts, including weekends, as per business needs.