About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will play a vital role in our customer care and collections team. Your primary responsibility will be to manage and resolve customer accounts and collections, ensuring a positive and efficient experience. You will be the first point of contact for customers, providing excellent service and building strong relationships.
• Handle customer inquiries and complaints related to collections, ensuring prompt and accurate responses. • Initiate and manage the collections process, including contacting customers, negotiating payment plans, and resolving disputes. • Maintain accurate records of customer interactions and collections activities, ensuring data integrity. • Collaborate with other departments, such as finance and legal, to ensure a seamless collections process and effective debt recovery. • Monitor and analyze customer accounts, identifying potential risks and taking proactive measures to mitigate them. • Provide regular updates and reports on collections performance, highlighting areas of improvement and success. • Stay updated with industry best practices and regulations, ensuring compliance in all collections activities. • Build and maintain strong relationships with customers, fostering a positive and professional image of the company. • Assist in developing and implementing strategies to improve collections efficiency and customer satisfaction.
• A minimum of 3 years of experience in a customer care or collections role, preferably in a financial services environment. • Excellent communication and interpersonal skills, with the ability to build rapport and negotiate effectively. • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines. • Proficiency in using CRM systems and Microsoft Office applications, particularly Excel. • A customer-centric mindset, with a focus on delivering exceptional service and building long-term relationships. • Analytical skills to interpret data and make informed decisions regarding collections strategies. • Ability to work independently and as part of a team, contributing to a positive and collaborative work environment. • Flexibility to adapt to changing priorities and a willingness to take on additional responsibilities as needed. • A high level of integrity and a commitment to maintaining confidentiality in handling customer information.