About this role
Job summary
Full-Time 40 Hours per Week
Fixed-Term Contract 6 Months (Maternity Cover)
We are seeking an experienced and enthusiastic Patient Assistant to join our friendly and supportive team on a fixed-term basis to provide maternity cover.
The successful candidate will have excellent communication, customer service, and organisational skills, with the ability to work effectively in a busy healthcare environment. Previous experience in a GP practice or healthcare setting is desirable. Experience using EMIS Web would be advantageous; however, full training will be provided for the right candidate.
As a Patient Assistant, you will play a key role in delivering an excellent patient experience, providing front-line reception and administrative support, managing patient enquiries, booking appointments, processing clinical information, and supporting the wider multidisciplinary team.
What We Offer£14.80 per hour (London Living Wage Employer)
NHS Pension Scheme
Supportive and inclusive working environment
Opportunities for training and professional development
The opportunity to work within an Outstanding-rated GP practice and teaching organisation
If you are a motivated individual with a passion for delivering excellent patient care and customer service, we would love to hear from you.
Main duties of the job
As a key member of our team, you will provide a professional and welcoming front-line service to patients, visitors, and colleagues, while supporting the smooth day-to-day running of the practice.
The role involves a wide range of reception and administrative responsibilities, including welcoming and directing patients, managing appointment bookings, registering new patients, processing clinical and administrative information, and responding to patient enquiries both in person and over the telephone.
You will act as a central point of contact for patients and healthcare professionals, ensuring that information, messages, and requests are communicated accurately and efficiently to the appropriate members of the multidisciplinary team. The successful candidate will work closely with clinicians, support staff, and external organisations, including hospitals, community services, and other healthcare providers, to help deliver an excellent patient experience.
We are looking for an organised, compassionate, and proactive individual with excellent communication skills, a strong attention to detail, and the ability to thrive in a busy healthcare environment.
About us
About Us
Rated Outstanding by the Care Quality Commission (CQC), we are proud to be part of the Bromley by Bow Health Partnership, serving diverse communities across Tower Hamlets. We are a large, forward-thinking teaching practice committed to delivering high-quality patient care while supporting the development of future healthcare professionals through education, training, and mentoring programmes. (bbbhp.org.uk)
We are passionate about investing in our people and are proud to pay the London Living Wage to all frontline and support staff. We offer excellent opportunities for personal and professional development, alongside strong internal support structures designed to help staff thrive in a busy but rewarding healthcare environment.
Working as part of a multidisciplinary team, you will join an organisation that values innovation, inclusivity, continuous learning, and staff wellbeing. We support over 50,000 patients across four sites in Tower Hamlets and are committed to creating healthy, connected communities. (bbbhp.org.uk)
For more information about our services, values, and career opportunities, please visit:
Bromley by Bow Health Partnership Website
Job description Job responsibilities
The following are the core responsibilities of the receptionist/administrator. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: a. Maintaining and monitoring the practice appointment system b. Process personal, telephone and e-requests for appointments c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately d. Using your own judgment and communication skills, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner e. Action all incoming faxes , f. Signpost patients to the correct service g. Process incoming and outgoing mail h. Initiating contact with and responding to, requests from patients, team members and external agencies i. Process referrals to external agencies such as secondary care using the electronic referral system (ERS) j. Process calling letters are requested k. Process all DNA letters in accordance with current policy l. Action GP2GP tasks m. Read code data on EMIS system n. Photocopy documentation as required o. File and store records as required p. Data entry of new and temporary registrations and relevant patient information as required q. Input data into the patients healthcare records as necessary r. Scanning of patient related documentation and attaching scanned documents to patients healthcare records s. Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team t. Manage incoming and outgoing practice e-mails. u. Manage all queries (including administrative queries) as necessary in an efficient manner v. Carry out system searches as requested w. Maintain a clean, tidy, effective working area at all times x. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested
Person Specification
Experience Essential
experience working in busy GP setting
Desirable
Experience of working in primary care
Qualifications Essential
N/A
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Pauls Way Medical Centre
Address 11 Selsey Street
Bow
London
E14 7LJ
United Kingdom
Employer's website https://stpaulswaymedicalcentre.nhs.uk/ (Opens in a new tab)