About this role
The Compliance Review Intern serves as a critical link between customer requirements and operational execution within the Aftermarket Service Center. This role, within the Program Management Organization, is responsible for ensuring that all product repair requirements strictly adhere to customer purchase orders, contracts, and regulatory mandates. By blending technical compliance oversight with customer service excellence, Successful candidates ensure that deliverables meet all quality and contractual standards while supporting the Customer Service Manager (CSM) in maintaining high levels of customer satisfaction and business growth. Key Responsibilities: Compliance & Contract Acceptance: Review customer and product repair requirements daily to ensure absolute compliance with purchase orders, contracts, and command media procedures. Customer Interface & Support: Serve as a secondary point of contact for customer accounts, providing transparent communication regarding receipt status for repairs. VAS Growth Driver: Proactively identify and execute Value Added Services (VAS) opportunities across both Services and Spares portfolios; leverage the compliance review process to propose strategic enhancements that drive business growth and optimize customer lifecycle support. Cross-Functional Problem Solving: Analyze complex customer issues and coordinate with Operations, Quality, and Engineering to implement creative, systemic corrective actions. Technical Documentation: Interpret technical specifications, standards, and component manufacturing manuals to ensure all work scopes align with FAA and military aerospace standards. Business Support: Assist the Customer Service Manager in developing work scopes, facilitating customer account management, and supporting AOG (Aircraft on Ground) emergency requirements.