About this role
Job summary
30.0 hours/week, Permanent
Working four full days (8-4) per week. Some flexibility possible to offer regular working patterns across our hours of delivery.
Would you like an opportunity to work in administration in of our busy Wheelchair Service? If so, then this role could be for you.
We are looking for an enthusiastic and motivated individual to join our busy and well-established team that provides an efficient Wheelchair service to referrers and their clients. In return, we are committed to providing you with the resources you need to develop and progress a long-term career in the NHS.
Join our team, we pride ourselves in providing outstanding care to patients across Worcestershire.
If you would like to informally discuss if this is the right role for you or arrange an informal visit, please contact the Recruiting Manager, details can be found on the top right-hand side of the advert.
Please note the Trust is unable to provide sponsorship to work for this role, to apply you must have current right to work in the UK status. Employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Main duties of the job
The role will involve a variety of administrative tasks as set out in the job description.
Working closely with both the clinical and administration teams, duties will include dealing with telephone and personal callers to the service, arranging deliveries/collections, booking appointments, processing referrals to the service and general office housekeeping tasks. Responsibilities will include maintaining full computer records as required.
The applicant will be expected to have good interpersonal and IT skills and be willing to learn and develop within the team. Full training on all systems will be provided.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunitiesIf you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust.
Job description Job responsibilities
Provide effective and efficient administrative support to the department as required, e.g. typing, data inputting, filing, scanning/copying and telefaxing, in line with Trust Policies and Procedures.
Answer/deal with both face-to-face and telephone enquiries in a tactful and professional manner, recording any messages efficiently and passing them to the relevant individual in an appropriate and timely manner. Deal with incoming and outgoing post.
Liaise and interact with service users and colleagues, as and when required.
Standard keyboard skills.
Handle transport requests/arrangements, as and when appropriate.
Facilitate the smooth running of clinics/appointments, ensuring that clinical/non-clinical records are obtained and retrieved, as required.
For full details of the duties and criteria for the role please refer to the job description and person specification attached.
Person Specification
Additional Criteria Essential
Willingness to commit to continuing professional development. Professional manner as a representative of the Trust. Tact and discretion for dealing with confidential information. Ability to meet the travel requirements of the role. I understand the Trust is unable to provide sponsorship to work for this role, and employment on a time limited visa doesn't guarantee sponsorship at point of expiry.
Experience Essential
Recent, relevant experience in an Administrative/Secretarial/ Reception Role.
Desirable
Previous, relevant NHS experience.
Knowledge Essential
Knowledge of office procedures. Working knowledge of Microsoft Office: Word, Excel, Outlook. Understanding of the Data Protection Act and NHS Code of Confidentiality.
Skills and Abilities Essential
Ability to challenge poor behaviour. Role modelling good behaviour. A positive attitude and able to act on feedback. Ability to praise and be supportive to others. Ability to communicate clearly and effectively in English in both verbal and written formats. Good level of literacy and numeracy. Standard IT skills. Good organisational skills.
Qualifications Essential
Educated to academic Level 2 (e.g. GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post. I understand that I will be asked to provide original certificate to verify my qualifications at point of offer.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust
Address Worcestershire Wheelchair Service
Crown Lane
Wychbold
Worcestershire
WR9 0BX
United Kingdom
Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)