About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Sales Support Executive, you will be an integral part of our back-office operations, working closely with the sales team to enhance their productivity and efficiency. Your primary role is to provide administrative and operational support, ensuring that the sales team has the necessary tools and resources to excel in their roles. You will be the backbone of our sales operations, ensuring a seamless and positive customer journey.
• Handle customer inquiries and provide accurate information on products and services. • Assist the sales team in generating quotes, proposals, and presentations. • Maintain and update customer records and ensure data accuracy. • Coordinate with other departments to ensure a smooth sales process. • Monitor and analyze sales performance, providing insights and recommendations. • Handle customer complaints and ensure timely resolution. • Conduct market research and provide competitive analysis reports. • Support the sales team in developing and executing sales strategies. • Ensure compliance with company policies and procedures. • Maintain a positive and professional attitude at all times.
• Bachelor's degree in Business Administration, Sales, or a related field. • Minimum 2 years of experience in a sales support or administrative role. • Excellent communication and interpersonal skills. • Strong organizational and time management abilities. • Proficiency in MS Office suite and CRM software. • Ability to work independently and as part of a team. • Analytical mindset with problem-solving skills. • Attention to detail and a customer-centric approach. • Willingness to learn and adapt to new technologies. • Positive attitude and a passion for delivering exceptional customer service.