About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their experience with our products and services is exceptional. You will be the first point of contact for customers, handling inquiries, providing information, and resolving any issues that may arise.
• Greet and engage customers with a friendly and professional attitude. • Handle customer inquiries and provide accurate information about our products and services. • Resolve customer issues and complaints in a timely and efficient manner. • Build and maintain a comprehensive understanding of our company's offerings. • Stay updated with industry trends and competitor activities to provide valuable insights to customers. • Collaborate with cross-functional teams to ensure a seamless customer experience. • Maintain accurate records of customer interactions and feedback. • Identify and escalate potential customer risks or concerns to the appropriate teams. • Conduct regular customer satisfaction surveys and analyze feedback. • Participate in team meetings and contribute to continuous improvement initiatives.
• A high school diploma or equivalent qualification is required. • 1-2 years of experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication and interpersonal skills, with the ability to build rapport. • Strong problem-solving and conflict resolution abilities. • Proficiency in using customer relationship management (CRM) systems. • Ability to work independently and manage multiple tasks simultaneously. • A customer-centric mindset with a focus on delivering exceptional service. • Basic knowledge of banking and financial services is preferred. • Strong organizational skills and attention to detail. • Willingness to learn and adapt to new technologies and processes.