About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of Digitide Solutions, representing the company's values and commitment to customer satisfaction. Your primary goal is to establish and maintain strong relationships with our clients, ensuring their needs are met and their experience with our company is exceptional. You will be the first point of contact for customers, handling inquiries, providing information, and resolving any issues that may arise.
• Handle customer inquiries and provide timely responses. • Resolve customer issues and complaints efficiently. • Maintain accurate records of customer interactions and feedback. • Build and nurture long-term customer relationships. • Stay updated with product and service knowledge. • Collaborate with internal teams to improve customer experience. • Identify and address customer pain points. • Conduct regular customer satisfaction surveys and analyze results. • Provide feedback to the management team on customer trends and preferences. • Ensure compliance with company policies and procedures.
• Excellent communication and interpersonal skills. • Strong customer service orientation and a passion for helping others. • Ability to build rapport and establish trust with customers. • Proficiency in MS Office and customer relationship management tools. • Prior experience in a customer-facing role is preferred. • Knowledge of BFSI industry is an asset. • Excellent problem-solving and analytical skills. • Ability to work independently and manage multiple tasks. • A positive and professional attitude. • Willingness to continuously learn and adapt.