About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary goal is to create and maintain strong, positive relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact for customers, handling inquiries, providing information, and resolving any issues they may have.
• Greet and engage customers with a friendly and professional attitude. • Handle customer inquiries and provide accurate information about our products and services. • Resolve customer issues and complaints in a timely and efficient manner. • Build and maintain a database of customer interactions and feedback. • Identify and address customer needs, offering suitable solutions and recommendations. • Collaborate with other teams to ensure a seamless customer experience. • Stay updated with the latest company offerings and industry trends. • Provide regular feedback to the management team on customer trends and preferences. • Ensure data privacy and security during customer interactions. • Maintain a positive and supportive work environment within the team.
• A high school diploma or equivalent qualification is required. • Prior experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong problem-solving and conflict resolution skills. • Ability to work independently and as part of a team, with good time management skills. • Proficiency in using customer relationship management (CRM) software. • Basic knowledge of data privacy and security practices. • A positive and customer-centric attitude, with a focus on delivering exceptional service. • Willingness to learn and stay updated with industry developments. • Fluency in English is mandatory, with proficiency in other languages being an advantage.