About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and nurture long-lasting relationships with our clients, ensuring their satisfaction and loyalty. You will be the first point of contact for customers, handling inquiries, providing product/service information, and resolving any issues that may arise. Your goal is to create a positive and memorable customer experience, fostering trust and confidence in our company.
• Handle customer inquiries and provide timely responses via phone, email, and live chat. • Resolve customer issues and complaints, ensuring a high level of satisfaction. • Maintain accurate records of customer interactions and feedback. • Build and maintain strong relationships with existing clients, understanding their needs and preferences. • Identify and address potential customer concerns, offering proactive solutions. • Collaborate with other departments to ensure a seamless customer experience. • Stay updated with product knowledge and industry trends to provide accurate information. • Conduct regular customer satisfaction surveys and analyze feedback for improvements. • Assist in developing and implementing customer engagement strategies. • Ensure compliance with company policies and procedures in all customer interactions.
• A high school diploma or equivalent is required; a college degree in a related field is preferred. • Minimum 2 years of experience in a customer-facing role, preferably in a BFSI environment. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse audiences. • Strong problem-solving and analytical skills, with a customer-centric approach. • Proficiency in using CRM systems and other customer service tools. • Ability to work independently and manage multiple tasks simultaneously. • Excellent time management and organizational skills. • A positive and professional attitude, with a passion for customer service. • Willingness to learn and adapt to new technologies and industry practices. • Fluency in English is mandatory; proficiency in additional languages is an asset.