About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise.
• Greet and engage with customers, understanding their needs and requirements. • Provide accurate and timely information about our products and services. • Handle customer inquiries and complaints, ensuring a prompt and satisfactory resolution. • Build and maintain a database of customer interactions and feedback. • Collaborate with the sales and marketing teams to develop customer-centric strategies. • Ensure a high level of customer satisfaction through regular follow-ups and feedback collection. • Stay updated with industry trends and competitor activities to offer competitive solutions. • Conduct market research and analyze customer data to identify trends and improve services. • Assist in organizing and executing customer events and workshops. • Maintain a professional and friendly demeanor at all times, representing our brand positively.
• A bachelor's degree in business, marketing, or a related field is preferred. • Minimum 2 years of experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication and interpersonal skills, with a customer-centric approach. • Strong problem-solving abilities and a proactive attitude towards resolving issues. • Proficiency in MS Office and CRM software is essential. • Ability to work independently and manage multiple tasks simultaneously. • A results-driven mindset with a focus on customer satisfaction and retention. • Willingness to learn and adapt to new technologies and industry practices. • Excellent time management and organizational skills. • A positive and enthusiastic attitude, with a passion for building customer relationships.