About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions with professionalism and a customer-centric approach. Your role is vital in maintaining and enhancing our reputation and ensuring customer satisfaction.
• Handle customer inquiries and provide timely, accurate information and solutions. • Build and maintain positive relationships with customers, ensuring a personalized approach. • Resolve customer issues and complaints efficiently, aiming for first-contact resolution. • Stay updated with product and service knowledge to provide expert advice. • Collaborate with cross-functional teams to improve customer experience and feedback loops. • Ensure data privacy and security, adhering to company policies and regulations. • Maintain accurate records of customer interactions and feedback for analysis. • Identify and escalate potential customer service risks or issues to the relevant teams. • Conduct regular customer satisfaction surveys and analyze the results for improvements. • Assist in developing and implementing customer engagement strategies.
• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field. • Minimum 2 years of experience in a customer-facing role, preferably in a BFSI environment. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong problem-solving and analytical skills, with a customer-centric mindset. • Proficiency in using CRM systems and other customer service tools. • Ability to work independently and manage multiple tasks effectively. • A proactive and positive attitude, with a focus on continuous improvement. • Familiarity with data privacy regulations and best practices. • Excellent time management and organizational skills. • Willingness to learn and adapt to new technologies and processes.