About this role
As a Tele Caller, you will be the primary point of contact for customers, responsible for collecting monthly EMI payments. Your role is crucial in maintaining positive customer relationships and ensuring timely payments. You will also handle customer inquiries and complaints, aiming to provide efficient and effective resolutions.
• Act as the first point of contact for customers, providing excellent customer support. • Collect monthly EMI payments and ensure accurate record-keeping. • Handle customer inquiries and complaints, offering prompt and friendly assistance. • Achieve and exceed process requirement targets, as set by the company. • Maintain a high level of professionalism and customer satisfaction. • Collaborate with the team to identify and implement process improvements. • Stay updated with payment collection procedures and industry best practices. • Maintain a positive and solution-oriented approach in all customer interactions. • Ensure compliance with company policies and procedures. • Provide regular feedback and reports on collection activities.
• A DRA Certificate is mandatory for this role. • Prior experience in a customer support or collections role is preferred. • Excellent communication skills, both verbal and written. • Strong interpersonal skills and a customer-centric approach. • Ability to work independently and manage time effectively. • Proficiency in using computer systems and relevant software. • A proactive and problem-solving attitude. • Attention to detail and accuracy in record-keeping. • Willingness to learn and adapt to new processes. • A positive and professional demeanor.