About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an Executive in our Outbound Sales team, you will be responsible for generating new business opportunities and maintaining strong relationships with existing customers. Your primary focus will be on making outbound calls to prospective and existing clients, showcasing our products and services, and ultimately converting leads into sales. You will need to possess excellent communication skills, a persuasive and confident approach, and a results-driven mindset.
• Conduct outbound calls to a high volume of prospective and existing customers to promote and sell our products and services. • Clearly explain product features, benefits, and pricing to customers, addressing any queries or concerns they may have. • Follow up on leads and nurture relationships with potential clients to convert them into sales within defined timelines. • Handle customer objections and provide effective solutions to overcome any barriers to purchase. • Maintain accurate and up-to-date call records, ensuring compliance with company policies and procedures. • Achieve individual and team sales targets, contributing to the overall success of the Outbound Sales department. • Stay updated on industry trends, competitor activities, and market dynamics to enhance your sales approach and product knowledge. • Collaborate with other team members and departments to ensure a seamless customer experience and effective cross-selling opportunities. • Provide regular feedback and insights to the management team, identifying areas for improvement and suggesting strategies to enhance sales performance.
• A high school diploma or equivalent qualification is required. • Previous experience in a sales or customer-facing role, preferably in a BFSI (Banking, Financial Services, and Insurance) environment. • Excellent communication skills, both verbal and written, with the ability to engage and persuade customers. • Strong active listening skills to understand customer needs and tailor your approach accordingly. • Proficiency in using CRM systems and other sales-related software to manage and track customer interactions. • Ability to work independently and manage a high volume of calls and tasks efficiently. • A results-oriented mindset with a track record of achieving sales targets and a passion for exceeding customer expectations. • Excellent time management and organizational skills to prioritize tasks and meet deadlines. • A positive and resilient attitude, able to handle rejection and maintain a professional demeanor. • Willingness to continuously learn and adapt to new sales strategies and industry developments.