About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs and inquiries are addressed promptly and effectively. You will be the first point of contact, providing exceptional customer service and building trust and loyalty.
• Handle customer inquiries and provide accurate information about our products and services. • Resolve customer issues and complaints in a timely and professional manner. • Maintain a positive and friendly attitude while interacting with customers. • Build long-term relationships with customers and ensure their satisfaction and loyalty. • Collaborate with internal teams to improve customer experience and provide feedback. • Stay updated with the latest company offerings and industry trends. • Maintain accurate records of customer interactions and feedback. • Identify and address customer needs, offering suitable solutions and recommendations. • Ensure customer data privacy and security, adhering to company policies. • Conduct regular customer satisfaction surveys and analyze feedback.
• Excellent communication and interpersonal skills, with a customer-centric approach. • Strong problem-solving abilities and a proactive attitude. • Ability to build rapport and establish trust with customers. • Proficiency in using customer relationship management (CRM) systems. • Prior experience in a customer-facing role, preferably in the BFSI industry. • Knowledge of basic sales and marketing principles is an asset. • Excellent time management and organizational skills. • Ability to work independently and as part of a team. • Willingness to learn and adapt to new technologies and processes. • A positive and enthusiastic attitude towards customer service.