About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an Executive at Digitide Solutions Limited, you will play a vital role in our CLM Domestic BFSI team, specifically in the back-office operations. Your primary focus will be to ensure smooth and efficient customer interactions, providing timely and accurate support. This role is crucial in maintaining our high standards of customer satisfaction and building long-lasting relationships.
• Handle customer inquiries and provide prompt resolutions, ensuring a positive customer experience. • Maintain a thorough understanding of our products and services to offer accurate information. • Collaborate with cross-functional teams to address customer concerns and escalate issues when necessary. • Document and track customer interactions, ensuring accurate record-keeping. • Actively listen to customer feedback and suggest improvements to enhance our services. • Maintain a professional and courteous demeanor at all times, representing the company's brand. • Stay updated with industry trends and competitor offerings to provide valuable insights. • Participate in team meetings and contribute to continuous process improvement. • Ensure compliance with company policies and procedures, especially regarding data privacy. • Support the team in achieving monthly and quarterly targets, contributing to the overall success of the department.
• A minimum of 2 years of experience in a customer-facing role, preferably in a BFSI environment. • Excellent communication skills, both verbal and written, with the ability to communicate complex ideas simply. • Strong problem-solving skills and a customer-centric approach to handling inquiries. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • Ability to work independently and manage multiple tasks simultaneously. • A proactive and positive attitude, with a focus on continuous learning and improvement. • Excellent time management skills and the ability to prioritize tasks effectively. • A high level of integrity and a commitment to maintaining customer confidentiality. • Basic knowledge of financial services and products is preferred. • A degree in Business Administration, Customer Service, or a related field is advantageous.