About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its brand. Your primary focus will be on delivering exceptional customer service and building long-lasting relationships. You will be the first point of contact for customers, handling inquiries, providing product and service information, and ensuring a seamless and satisfying customer journey.
• Handle customer inquiries and provide timely responses. • Resolve customer issues and complaints, ensuring a positive outcome. • Maintain accurate records of customer interactions and feedback. • Build and maintain strong relationships with existing and potential customers. • Stay updated with product knowledge and industry trends to provide accurate information. • Collaborate with cross-functional teams to ensure a seamless customer experience. • Identify and address customer needs, offering tailored solutions. • Conduct market research and gather customer insights to improve services. • Ensure compliance with company policies and procedures in customer interactions. • Provide regular feedback and reports on customer satisfaction and trends.
• A high school diploma or equivalent qualification is required. • 1-2 years of experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication and interpersonal skills, with a customer-centric approach. • Strong problem-solving abilities and a proactive mindset. • Ability to work independently and manage multiple tasks effectively. • Proficiency in using customer relationship management (CRM) systems. • Basic knowledge of MS Office and other relevant software. • A positive and enthusiastic attitude, with a passion for customer service. • Willingness to learn and adapt to new technologies and processes. • Fluency in English is mandatory; proficiency in other languages is a plus.