About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Coll - EXE, you will be responsible for managing and overseeing the daily operations of the collections team. This role requires excellent communication skills, as you will be the primary point of contact for customers, ensuring their inquiries and concerns are addressed promptly and effectively. Your leadership and strategic thinking will be crucial in driving the team's performance and achieving collections targets.
• Manage and motivate a team of collections specialists, providing guidance and support to ensure high-quality service. • Oversee the entire collections process, from initial contact to resolution, ensuring efficient and effective debt recovery. • Develop and implement strategies to maximize collections, minimize defaults, and reduce bad debt. • Build and maintain strong relationships with customers, fostering a positive and collaborative environment. • Handle complex customer inquiries and complaints, providing timely and accurate resolutions. • Monitor and analyze collections data, identifying trends and areas for improvement. • Collaborate with other departments to ensure seamless integration and efficient debt recovery processes. • Train and mentor new collections team members, ensuring they meet company standards and best practices. • Stay updated on industry trends and regulations, implementing necessary changes to collections strategies.
• A minimum of 5 years of experience in a customer service or collections role, with at least 2 years in a leadership position. • Excellent communication and interpersonal skills, with the ability to build rapport and negotiate effectively. • Strong problem-solving and analytical skills, with a data-driven approach to decision-making. • Proficiency in collections software and tools, with the ability to quickly learn and adapt to new systems. • A customer-centric mindset, with a focus on delivering exceptional service and building long-term relationships. • Ability to work independently and manage multiple priorities in a fast-paced environment. • Excellent organizational and time management skills, with a track record of meeting deadlines. • A proactive and results-oriented approach, with a passion for continuous improvement. • Strong leadership and team management skills, with the ability to inspire and motivate others. • A degree in Business Administration, Finance, or a related field is preferred but not mandatory.