About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their satisfaction and loyalty. You will be the first point of contact, handling inquiries, providing product/service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in delivering an exceptional customer experience.
• Handle customer inquiries and provide timely responses. • Resolve customer issues and complaints, ensuring a positive outcome. • Build and maintain strong customer relationships, fostering trust and loyalty. • Stay updated on product/service knowledge to provide accurate information. • Collaborate with internal teams to ensure smooth customer interactions. • Monitor and analyze customer feedback to identify areas of improvement. • Conduct regular customer outreach and engagement activities. • Ensure compliance with company policies and procedures. • Maintain accurate records of customer interactions and feedback.
• Excellent communication and interpersonal skills, both verbal and written. • Strong customer service orientation with a focus on building relationships. • Ability to work independently and manage multiple tasks effectively. • Proficiency in using customer relationship management (CRM) systems. • Prior experience in a customer-facing role is preferred. • Knowledge of the BFSI industry is an asset. • Strong problem-solving and analytical skills. • Ability to work in a fast-paced, dynamic environment. • Excellent time management and organizational skills. • A positive and professional attitude with a customer-centric approach.