About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Branch Operations Executive, you will be responsible for overseeing the daily operations of our branch office and ensuring a seamless customer experience. You will work closely with the customer care team to resolve inquiries, provide product information, and maintain positive customer relationships. Your role is vital in driving customer satisfaction and contributing to the overall success of our business.
• Handle customer inquiries and provide timely responses, ensuring a high level of customer satisfaction. • Resolve customer issues and complaints, offering effective solutions and maintaining a positive attitude. • Provide accurate information about our products and services, ensuring a thorough understanding of our offerings. • Collaborate with the back-office team to streamline processes and improve operational efficiency. • Monitor and analyze customer feedback to identify areas of improvement and implement necessary changes. • Maintain a professional and friendly demeanor when interacting with customers, both in person and remotely. • Ensure compliance with company policies and procedures, especially regarding data privacy and security. • Assist in training and mentoring new customer care executives, sharing your expertise and best practices. • Stay updated with industry trends and competitor activities to enhance our customer service strategies.
• A minimum of 2 years of experience in a customer-facing role, preferably in a back-office or customer care environment. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customer segments. • Strong problem-solving and analytical skills, with a track record of finding creative solutions to customer issues. • Proficiency in using customer relationship management (CRM) systems and other relevant software tools. • A proactive and customer-centric approach, with a focus on delivering exceptional service and building long-term relationships. • Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively. • Excellent organizational skills and attention to detail, ensuring accurate record-keeping and documentation. • A positive and professional attitude, with a willingness to learn and adapt to changing customer needs. • Basic knowledge of BFSI (Banking, Financial Services, and Insurance) industry is preferred but not mandatory. • A degree or diploma in Business Administration, Customer Service, or a related field is advantageous.