About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an Associate in the CLM Domestic BFSI department, you will play a vital role in delivering exceptional customer service and support. Your primary focus will be to handle customer inquiries, provide accurate information, and ensure a seamless experience. You will be the face of our company, representing our brand and values to our valued clients.
• Act as the primary point of contact for customers, ensuring a prompt and professional response. • Handle customer inquiries and provide solutions via phone, email, and live chat. • Resolve customer complaints and issues efficiently, maintaining a high level of satisfaction. • Maintain accurate records of customer interactions and provide regular updates. • Collaborate with the team to identify and implement process improvements. • Stay updated with product knowledge and industry trends to provide accurate information. • Ensure data privacy and security by adhering to company policies and guidelines. • Provide feedback and suggestions to enhance the overall customer experience. • Assist in training and mentoring new team members. • Promote a positive company image and build strong customer relationships.
• A high school diploma or equivalent is required, with a preference for a bachelor's degree in a relevant field. • 1-2 years of experience in a customer service or support role, preferably in a BFSI environment. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers. • Strong problem-solving and analytical skills, with a customer-centric approach. • Proficiency in using various communication tools and platforms (phone, email, chat). • Ability to work independently and manage multiple tasks simultaneously. • Attention to detail and a commitment to delivering accurate information. • A positive and friendly attitude, with a passion for customer satisfaction. • Basic knowledge of data privacy and security practices. • Willingness to learn and adapt to new technologies and processes.