About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to foster and nurture customer relationships, ensuring their needs are met and exceeded. You will be the first point of contact for customers, handling inquiries, providing product and service information, and resolving any issues that may arise. Your excellent communication and interpersonal skills will be key in building trust and loyalty with our customer base.
• Handle customer inquiries and provide timely responses. • Resolve customer issues and complaints efficiently. • Maintain a positive and professional attitude at all times. • Build and maintain strong relationships with customers. • Stay updated on company products and services to provide accurate information. • Collaborate with other teams to ensure a seamless customer experience. • Gather and analyze customer feedback for continuous improvement. • Ensure customer data privacy and security. • Assist in developing customer engagement strategies.
• Excellent communication and interpersonal skills. • Strong problem-solving abilities. • Ability to work independently and as part of a team. • Customer-centric approach and a passion for customer satisfaction. • Proficiency in MS Office and CRM tools. • Prior experience in a customer-facing role is preferred. • Knowledge of BFSI industry is an advantage. • Ability to work in a fast-paced environment. • Excellent time management and organizational skills. • Willingness to learn and adapt to new processes.