About this role
As a Tele Caller, you will be the front line of communication with our customers, ensuring a smooth and efficient repayment process. Your primary responsibility will be to contact customers regarding their EMI schedules, provide clear and accurate information, and maintain positive relationships. You will also be responsible for resolving payment queries and maintaining accurate records using our CRM systems.
• Contact customers to remind them of upcoming EMI payments and provide payment options. • Inform customers about the consequences of missed or delayed payments. • Maintain a friendly and professional tone during all customer interactions. • Update and manage customer records accurately in our CRM system. • Identify and resolve payment-related issues promptly. • Ensure high collection rates while maintaining excellent customer satisfaction. • Provide regular updates to the team leads on collection progress. • Collaborate with other departments to ensure a seamless customer experience. • Stay updated with company policies and procedures related to collections.
• Excellent communication skills, both verbal and written. • Strong customer service orientation and a positive attitude. • Ability to work independently and manage time effectively. • Proficiency in using CRM systems and basic computer applications. • Prior experience in a customer care or collections role is preferred. • Good problem-solving skills and attention to detail. • Ability to work in a fast-paced environment and handle pressure. • Willingness to learn and adapt to new processes and systems. • Basic knowledge of financial concepts and EMI processes. • A positive and enthusiastic approach to customer interactions.