About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
The Team Leader Collections plays a crucial role in our organization, acting as the primary contact for customers and leading a team of customer care executives. This position requires excellent communication skills and the ability to work shifts.
• Manage a team of customer care executives, motivate and guide them to ensure high performance. • Handle customer inquiries and complaints, finding solutions and providing exceptional service. • Ensure all customer interactions are of high quality and provide accurate information to customers. • Work closely with the management team to improve team productivity and efficiency. • Monitor team performance, identify areas for improvement, and initiate necessary actions for enhancement.
• Proven experience as a Team Leader or similar role, preferably in a customer service environment. • Excellent leadership, communication, and interpersonal skills. • Ability to work various shifts, including nights and weekends. • Strong problem-solving and analytical skills, with attention to detail. • Proficiency in using Microsoft Office and customer service software.