About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As an Operations Executive, you will play a vital role in overseeing the day-to-day operations of our back-office team. Your primary focus will be on optimizing processes, managing resources, and ensuring efficient customer care. You will collaborate closely with the Customer Care Executives (CCEs) to enhance their performance and provide exceptional customer service.
• Oversee and manage back-office operations, including resource allocation and process optimization. • Monitor and analyze customer care performance, identifying areas for improvement. • Implement strategies to enhance customer satisfaction and resolve customer inquiries effectively. • Collaborate with CCEs to provide training and support, ensuring a skilled and motivated team. • Maintain and update customer records and databases accurately. • Ensure compliance with company policies and procedures, especially regarding data privacy. • Coordinate with other departments to align operations and achieve business goals. • Conduct regular performance reviews and provide constructive feedback to the team. • Stay updated on industry trends and best practices in customer care and operations. • Develop and implement innovative solutions to streamline back-office processes.
• A bachelor's degree in business administration, operations management, or a related field is preferred. • Minimum 3 years of experience in a similar operations or customer care role. • Strong leadership and team management skills, with the ability to motivate and inspire. • Excellent organizational and time management abilities, with a focus on detail. • Proficiency in using customer relationship management (CRM) software and MS Office suite. • Analytical mindset with the ability to interpret data and make data-driven decisions. • Effective communication skills, both written and verbal, for clear and concise interaction. • Ability to work independently and manage multiple tasks simultaneously. • A proactive and solution-oriented approach to problem-solving. • Willingness to adapt to changing business needs and a fast-paced environment.