About this role
Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.
For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.
With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.
As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited and its values. Your primary role is to establish and maintain strong relationships with our customers, ensuring their needs are met and their satisfaction is guaranteed. You will be the first point of contact for customers, handling inquiries, providing product and service information, and offering excellent support.
• Greet and welcome customers, ensuring a warm and friendly atmosphere. • Handle customer inquiries and provide accurate information about our products and services. • Resolve customer issues and complaints in a timely and efficient manner. • Build and maintain a database of customer information and preferences. • Stay updated with the latest company offerings and promotions to better assist customers. • Collaborate with other teams to ensure a seamless customer experience across all touchpoints. • Provide regular feedback to the management team on customer trends and preferences. • Ensure compliance with company policies and procedures during customer interactions. • Maintain a high level of professionalism and a positive attitude at all times. • Continuously seek opportunities to enhance customer satisfaction and loyalty.
• A high school diploma or equivalent qualification is required. • Prior experience in a customer-facing role, preferably in the BFSI industry. • Excellent communication skills, both verbal and written, with the ability to adapt to different customer needs. • Strong problem-solving and conflict resolution skills. • A customer-centric approach and a passion for delivering exceptional service. • Proficiency in using customer relationship management (CRM) systems. • Basic knowledge of banking and financial services is an asset. • Ability to work independently and manage a high volume of customer interactions. • Excellent time management and organizational skills. • A positive and enthusiastic attitude with a desire to learn and grow.